Blog
ArcMate Capture vs. Competition
The latest trends in the imaging industry have seen enterprises considering and weighing in a lot more factors than they used to before they invest in a document capturing solution or service. So in addition to improving efficiency, reducing expenses, and complying with regulations, we are now seeing an increased emphasis on integrating capture with business processes, empowering collaboration, and improving customer service quality and response time. Professionals and in-house consultants drafting requirements and RFPs are breaking this emphasis down to the smallest details and vetting solutions to ensure they live up to the requirements.
Very little emphasis however has ever been put on vendor viability, flexibility, and availability. ArcMate Capture from NVSSoft has only been in the market for about 4 years, and yet managed to become a leading product with a considerable market share. We have reasons to believe it was not only the powerful set of features that was behind the success of this software solution.
In a recent study that was conducted internally by one of our enterprise clients in Saudi Arabia and shared with us at a later stage, a comparison of features favored ArcMate Capture over the competition for a variety of reasons that were crucial to the client's business. The Arabic interface of ArcMate Capture for one was a key factor in the comparison, and so was the support for the Islamic Hijri calendar. Ease of deployment, use, and maintenance were also key considerations where ArcMate Capture came first. More important however was the manufacturer NVSSoft's local presence in Saudi Arabia through a dedicated office for support and operations, and the flexibility to accommodate customization requests, as they allowed the client to have a total solution for their requirements while investing within their budget. Treating our clients like partners in our success, and providing them with the best local support proved to be the best strategy after all, and an integral part of any software product that we offer.
