Five years ago, Saudi telecom operator Zain had a challenge with managing customer data and having it linked with supporting documents through its 1600 shops and outlets, spread all over the Kingdom of Saudi Arabia. Back then, NVSSoft® provided a solution that allowed shops to scan and index customer contracts and supporting documents directly into the main repository with zero technical support required. A seamless integration with Zain’s TABS billing system as well allowed the full automation and validation of client registration process. NVSSoft®’s solution included document management system ArcMate Enterprise® as the unified repository for documents, and document capturing system ArcMate Capture® implemented at shops and outlets for capturing daily loads of documents. The solution has been in use flawlessly for the past four years with prime support from NVSSoft®’s offices in Saudi, which encouraged Zain to renew the service contract with NVSSoft® again for the fifth year.