Case Study
DCD – Dubai Civil Defense
Replacing and upgrading legacy document and correspondence systems — improving security, Arabic search, and continuity without disruption.
Challenges
- Legacy system from early 2000s missing modern efficiencies and capabilities.
- Limited system architecture documentation.
- Need for enhanced security and reliable Arabic search.
- Low-quality vendor support; need for upgrades and fixes.
- Requirement to keep operations running without interruption during the upgrade.
Solution
- Replace legacy document management with ArcMate Enterprise (Arabic support).
- Upgrade correspondence management with Tarasol (Arabic support).
- Integrate with multiple existing DCD systems for seamless user information flow.
- Upgrade completed with no disruption to day-to-day emergency services operations.
Benefits
- Enhanced security model and permission controls.
- Improved Arabic search and multilingual support.
- Paperless environment enablement with digitized correspondence + meeting lifecycle.
- Future-proofed platform with scalable growth as requirements evolve.