Case Study
KFAS – Kuwait Foundation for the Advancement of Sciences
Switching to ArcMate Enterprise across departments — simplifying intake, clearing scanning backlog, and completing migration at speed.
Challenges
- Low adoption due to complexity of adding documents and multi-step processes.
- Support contract expired; limited technical support for legacy system.
- Large scanning backlog not yet digitized.
- Complex migration needs from older database/folder structures.
Solution
KFAS migrated to ArcMate Enterprise across departments with a program that combined planning and training, scanning backlog clearance, and a custom migration tool to transfer existing data reliably.
- Backlog scanning captured at scale and ingested into ArcMate Enterprise.
- Custom migration tooling completed in ~3 months.
- Improved user experience for adding documents (simplified steps).
Benefits
- Higher adoption across departments with a simpler capture experience.
- Reduced support costs and improved operational efficiency.
- Minimal disruption thanks to structured backlog + migration execution.