Case Study
Touristic Enterprises Company – Kuwait
Upgrading enterprise document management while clearing a large scanning backlog — without disrupting day-to-day operations.
Background
Touristic Enterprises Company (TEC) is a Kuwaiti government-owned organization operating entertainment and recreational facilities. TEC’s document processing needs evolved over decades, leading to a review of how it stores, organizes, and digitizes documents across the business.
Challenges
- Arabic OCR challenges reduced digitization effectiveness.
- Support/maintenance costs didn’t match support quality or availability.
- Scalability and proprietary technology raised long-term concerns.
- Folder sprawl made documents hard to find and reduced adoption.
- Large backlog of paper documents needed scanning during the transition.
Solution
NVSSoft recommended ArcMate Enterprise as the enterprise document and records management foundation, complemented by a structured transition plan: data discovery and migration tooling, backlog scanning acceleration, and department-by-department training.
- ArcMate Enterprise with n-tier service-oriented architecture and open integration APIs.
- Multilingual search and retrieval optimized for complex languages.
- Governance and compliance controls including audit trails and retention policies.
- Scanning backlog cleared in parallel with the software transition.
- Training program delivered across 26 departments to drive adoption.
Outcomes
- Smoother transition with minimal disruption to daily operations.
- Improved document findability and a more sustainable storage structure.
- Higher adoption thanks to simplified workflows and targeted training.