National Air Services Company (NAS Holding) consists of: flynas, Saudi Arabia’s first budget carrier, which commenced scheduled service in 2007 from its base in Riyadh and operates to destinations across the Middle East, Asia, and Europe; NasJet, a Private Aviation Service Provider, which specializes in the management and lease of corporate jet aircrafts; and NasTech an MRO provider catering to the single-aisle aircraft and business jet sectors.
flynas operates a fleet of Airbus A320-200, Boeing 737-800, and Embraer 190/195 aircrafts. The airline was awarded “Best Saudi Arabian Aviation Company” in 2012 by Middle East’s Arabian Business magazine for overall industry contributions and improvement of services such as web check-in and mobile boarding passes.
With an accelerating growth in business and operations, NAS Holding was also growing as a team and as a network. As a result, the functions of Human Resources, Contract Management, and Information Technology needed more automation and structure. The HR department had 10,000+ files with over 1 million pages of different sizes and forms in both English and Arabic including critical skilled aviation certificates, all needed to be digitized and indexed in record 45 days. The digitized documents then had to be released to a document management system that was also going to be implemented in other departments as well to ensure that going forward every paper produced or received gets digitized in due time. The departments to be involved in electronic document management were: Cabin Maintenance, Contract Management, flynas PMO, Information Technology, Legal, Materials, Human Resources, NAS Aviation, NasTech Human Resources, OSPM, Planning, President’s Office, Procurement, Tech Library, and Technical Contracts.
To further streamline operations in the three functions mentioned earlier, NAS Holding wanted to implement a business process automation system to automate and map the business processes of Contract Management and requests to the Information Technology department. This also required integration with the ERP in place which was Oracle Financials, to ensure consistency and accuracy in data across all systems.