ICP, responsible for safeguarding the UAE’s borders and ensuring secure customs and identity services, made the transition to NVSSoft’s solutions to streamline its document management processes and correspondence tracking. The integration of NVSSoft’s ArcMate Enterprise document management system and Tarasol correspondence management system has revolutionized the way ICP operates, paving the way for a more efficient and paperless work environment.
H.E. Juma Abdullah Alkaabi, Executive Director of the IT Department at ICP, expressed his satisfaction with the new solutions. He emphasized the positive impact these tools have had on ICP’s daily operations and the broader objectives of the authority:
“The transition to NVSSoft’s solutions has been transformative for the Federal Authority for Identity, Citizenship, Customs & Port Security. Our collaboration with NVSSoft has allowed us to streamline our operations, enabling seamless internal and external communication. The efficiency gains have been remarkable, and we have significantly reduced our reliance on paper. Moreover, the solutions have empowered us to support remote work while maintaining stringent security features.”
The Tarasol correspondence management system has proven instrumental in tracking and managing communications with other government departments and external organizations. This has not only expedited response times but also ensured transparency and accountability in correspondence management. Additionally, the implementation of the ArcMate Enterprise document management system has simplified the storage, retrieval, and sharing of critical documents within ICP, fostering a paperless work environment and reducing the risk of data loss.
ICP is now eagerly looking forward to the future, as they plan to integrate the recently merged entities of Customs and Port Security onto the new NVSSoft systems. This expansion of the use of NVSSoft’s solutions will further enhance the authority’s capabilities and contribute to a more unified and efficient operation.
Our solutions have not only addressed the immediate requirements of ICP but have also future-proofed their operations. The ongoing strategic partnership between ICP and ourselves underscores the commitment of both organizations to providing efficient and secure services that play a vital role in the UAE’s growth and development.
For further information about our solutions, or to schedule a call with one of our experts, contact us today.